Contact
Questions about an evaluation, your credits or your account? Email us. If you already have an account, a support ticket keeps the thread attached to your billing history.
Best for pre-sales questions, account and billing issues, and anything about a specific evaluation.
Support ticket
Already signed in? Open a ticket in Settings → Support Tickets — it keeps the conversation linked to your account and order history.
Open SettingsLooking for an answer first?
The docs cover the whole Jev contract, and the FAQ answers the questions that come up most.
What to include
- The email address on your account, if your question is about an existing one.
- Your order or transaction reference for anything billing related.
- For a failed evaluation: roughly when it ran and what you were evaluating. A description is enough to start — please do not paste confidential data.